📦 RETURN & REFUND POLICY
1. Introduction
At ww.safabh.com (“we”, “our”, “us”), we aim to ensure customer satisfaction while complying with applicable laws in the Kingdom of Bahrain.
This Return & Refund Policy outlines the conditions under which products may be returned and refunds issued.
2. Eligibility for Returns
You may request a return if:
- The product is defective or damaged upon delivery
- The product is incorrect or not as described
- The product is unused, in original condition, and in original packaging
Returns must be requested within 7days from the date of delivery.
3. Non-Returnable Items
The following items cannot be returned unless defective:
- Personal care items (e.g., cosmetics, hygiene products)
- Customized or made-to-order items
- Items marked as final sale or non-returnable
4. Return Process
To initiate a return:
- Contact us at customercare@safabh.com
- Provide:
- Order number
- Proof of purchase
- Reason for return
- Our team will review and approve/reject the request
5. Return Shipping
- If the return is due to our error (defective/wrong item), we will cover return shipping costs
- If the return is for other reasons, the customer is responsible for shipping costs
6. Inspection and Approval
All returned items will be inspected upon receipt.
We reserve the right to reject returns if:
- The item has been used or damaged by the customer
- The item is not in its original condition
7. Refunds
Once approved:
- Refunds will be issued to the original payment method
- Processing time: 7–14 business days
In some cases, refunds may be issued as:
- Store credit
- Replacement product
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank/payment provider
- Contact your payment provider (processing delays may occur)
- If still unresolved, contact us at customercare@safabh.com
9. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
10. Order Cancellation
- Orders may be cancelled before shipment
- Once shipped, cancellation is not guaranteed and may be treated as a return
11. Consumer Rights (Bahrain)
Nothing in this policy limits your rights under applicable Bahraini laws.
Customers are entitled to receive:
- Goods that match description
- Goods of acceptable quality
- Remedies in case of defects